SMS Templates are used by Twilio to send the initial appointment creation information. Usually a shorter message with some basic details of the service being booked. The SMS is sent as soon as a new appointment has been created.
There are a few issues in the way WordPress sends emails and you may need to make some adjustments in order for emails/sms to send at the correct times. New bookings confirmation are sent straight away and do not require any special configurations. Status change notifications and reminders are sent using the WordPress. As such […]
Agents and Customers can be configure to receive Emails based on certain conditions with a simple tick applied. Emails are triggered by four different events in LatePoint. Confirmations Status Changes New Chat Messages (addon) Password Reset Requests This could be any status which has been configured as the Default Appointment Status. The creation of the […]
Adding a reminder is done by simpy pressing the Add reminder button Each reminder has the following information that can be configured: Reminder Name Email or SMS To Cusomter or Agent Length of time Time in Days or Hours Before of After appointment date. Email Subject Message to send Most of the settings are self-explanatory […]
Communication via SMS and E-mails are possible using the notification setup within LatePoint. There are options to send confirmations when a booking is placed or changing status such as pending approval to approved. There is an additional Reminders-Addon which can also send a before or after appointment message to the customer. The Notification configuration is […]