SMS Templates are used by Twilio to send the initial appointment creation information. Usually a shorter message with some basic details of the service being booked. The SMS is sent as soon as a new appointment has been created.
Cron Jobs Setup a timed event to trigger Emails/SMS to send There are a few issues in the way WordPress sends emails and you may need to make some adjustments in order for emails/sms to send at the correct times. New bookings confirmation are sent straight away and do not require any special configurations. Status […]
Agents and Customers can be configure to receive Emails based on certain conditions with a simple tick applied. Emails are triggered by four different events in LatePoint. Confirmations Status Changes New Chat Messages (addon) Password Reset Requests Confirmation Email The initial creation of the appointment This could be any status which has been configured as […]
Reminders – Addon Overview Reminders allow you to send messages before or after an Appointment. This can be either SMS or email to the agent or client and is activate by installing the Reminders-Addon. When Activated the reminders tab in notifications has extra configuration options. Adding a reminder is done by simpy pressing the Add […]
Communication via SMS and E-mails are possible using the notification setup within LatePoint. There are options to send confirmations when a booking is placed or changing status such as pending approval to approved. There is an additional Reminders-Addon which can also send a before or after appointment message to the customer. The Notification configuration is […]