Each message or communication is attached to a booking by the client. You can only start a conversation from an existing booking and not via the customer directly. With customer messaging enable you can see new messages via: The Dashboard Editing a Booking Customer Dashboard When the Customer Messages Addon is installed an extra option […]
SMS Templates are used by Twilio to send the initial appointment creation information. Usually a shorter message with some basic details of the service being booked. The SMS is sent as soon as a new appointment has been created.